# Billing & account states (/docs/creators/managed-accounts/plan-and-account-states)

Pause and resume a managed account, how long a pause can last, skip post checks, and every account status and banner.

Each account's **Billing** tab shows its plan, posts and balance (see [Plan, posts & balance](/docs/creators/managed-accounts/posts-and-balance)). Under **Account controls** you'll find **Skip post checks**, and **Pause account** or **Resume**.

<Callout title="Brand accounts">

  If a brand assigned you its managed account, you can post to it, but only a
  full brand admin can change its plan, pause or resume it, or buy add-ons.

</Callout>

## Skip post checks [#skip-post-checks]

Your posts are checked after they go live. Off (the default), you get 48 hours to check each one. See [Check a live post](/docs/creators/managed-accounts/posting#check-a-live-post). Turn on **Skip post checks** and each post counts as approved as soon as it's live, so you can't ask for changes on it. It doesn't cover the account itself: you still check that when it's delivered. See [Reviewing delivery](/docs/creators/managed-accounts/reviewing-delivery).

## Pause an account [#pause-an-account]

Pausing is how you stop paying for an account. Once the account is live, click **Pause account** and choose when:

| Choice                                          | What happens                                                          |
| ----------------------------------------------- | --------------------------------------------------------------------- |
| **At the end of the paid period** (the default) | The account keeps running until its **Paid until** date, then pauses. |
| **Now**                                         | Posting stops straight away.                                          |

Either way:

- **You won't be charged again.**
- **Nothing is deleted.** The account, its posts, its balance and its history are kept.
- **While it's paused**, posts don't go out and the free rebuild doesn't apply. Posts scheduled after the pause date get new dates when you resume.
- **A pause has a limit.** See [How long a pause can last](#how-long-a-pause-can-last).

Bloss emails you when you set a pause and when the account pauses.

If you pause now after your plan was already charged for the next period, that period is still yours: **Paid until** already shows its end, and resuming before then is free.

### Change your mind [#change-your-mind]

While a pause is set for the end of the paid period, the account shows the date it pauses. To carry on, click **Keep it running**, or save a plan with **Change plan**. You can do this right up until the account pauses. If its charge date has already passed, the plan renews within the hour. Once it's paused, you can [resume](#resume-an-account) it instead.

## Resume an account [#resume-an-account]

A paused account says why: **Paused by you.**, **Paused at the end of its paid period.**, or, for an account paused before monthly plans, **Paused because its upkeep was not covered.**

<Steps>
<Step>

### Click **Resume** [#click-resume]

</Step>
<Step>

### Choose the plan to come back on [#choose-the-plan-to-come-back-on]

It starts on the plan change you saved, if there is one, or else the account's current plan. Pick **Upkeep only**, or posts in steps of 5.

</Step>
<Step>

### Check the price and confirm [#check-the-price-and-confirm]

The dialog shows what you pay today and your next charge date. Click **Resume**.

</Step>
</Steps>

What resuming costs depends on when you do it:

| When you resume                                                      | What you pay                                                                        |
| -------------------------------------------------------------------- | ----------------------------------------------------------------------------------- |
| Before **Paid until**, with the plan's next charge still ahead       | Nothing. The plan carries on with its own dates.                                    |
| Before **Paid until**, after the plan's charge date passed           | Nothing for the pause. The plan's renewal that fell due is charged now, as usual. |
| After **Paid until**                                                 | Upkeep for the time it was paused, plus one plan period that starts that day.       |

- On a free resume, a different plan you pick starts at the next charge.
- Resuming is charged like the plan, to your card: never from the balance or from posts. With no card saved, the dialog offers **Add a card**; add one, then click **Resume** again.
- If the price changes before you confirm, you see the new price and nothing is charged until you resume again.
- Your card is charged first. If the account then can't be resumed, the payment is refunded to your card and the account stays paused.

Bloss emails you when the account is running again.

## How long a pause can last [#how-long-a-pause-can-last]

A paused account can be resumed until its **Resume by** date: 28 days after its **Paid until** date. Bloss emails you 7 days and 1 day before it.

If the account is still paused on that date, it **closes for good**: its handle, followers and posts on the platform are gone, and it can't be resumed or rebuilt. Nothing more is charged. Your unused posts and balance stay yours, so you can [move them](/docs/creators/managed-accounts/posts-and-balance#move-posts-or-balance-between-accounts) to another of your accounts.

<Callout type="warn" title="Closing can't be undone">

  Resume the account before its **Resume by** date to keep it.

</Callout>

## If a payment doesn't go through [#if-a-payment-doesnt-go-through]

If a payment for the plan doesn't go through, the account pauses straight away and shows **Paused**, with **Paused because a payment didn't go through.** on its **Billing** tab. Nothing is deleted, and Bloss emails you.

<Steps>
<Step>

### Update your card [#update-your-card]

On the account's **Billing** tab, click **Update card** in the **Paused · a payment didn't go through** banner. Stripe's customer portal opens; change the card there and come back.

A brand account is paid with the agency's card, so only the agency owner can update it. Other brand admins see the banner without **Update card**, and ask the agency owner to update the card first.

</Step>
<Step>

### Resume the account [#resume-the-account]

Click **Resume**. The same prices and the same **Resume by** date apply.

</Step>
</Steps>

If your bank asks you to confirm a plan payment (3D Secure), that isn't a failure: the account shows **Confirm your payment**, and Bloss emails you a link. Confirm it before the account's **Paid until** date, or the account pauses as if the payment didn't go through.

### If there's no card yet [#if-theres-no-card-yet]

A plan with no card saved shows **Add a card by** a date on its **Billing** tab, and Bloss emails you before that date. Click **Add card**: Stripe's page saves one, and nothing is charged until the plan's next charge. If there's still no card on that date, the account pauses. Nothing is deleted, and you can resume it once a card is saved.

## Account statuses [#account-statuses]

| Status                                 | What it means                                                                                                  |
| -------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| **Getting ready**                      | Bloss has your order and is getting it ready for the build. _Our team is checking this order_ means a person is looking at it; that usually takes a few hours. |
| **Being built**                        | A person is setting up your account. There's no fixed date for this.                                           |
| **Warming up**                         | The account is being warmed up across your topics, in sessions of 3.                                           |
| **Ready for your check**               | It's built. Approve it or ask for a change.                                                                    |
| **Changes requested**                  | Your changes went to the team. The account comes back to you for another check.                                |
| **Live**                               | Everything's running. Schedule posts whenever you like.                                                        |
| **Paused by you**                      | You paused it, now or at the end of its paid period. Nothing is deleted. Resume it before its resume date.     |
| **Paused**                             | Paused for its plan's money, not by you. Nothing is deleted. Resume it before its resume date to carry on.    |
| **On hold**                            | Work is paused while Bloss sorts something out. Nothing you've paid for is lost.                               |
| **Under platform review**              | The platform is reviewing the account. Posting is paused until they answer.                                    |
| **Suspended**                          | The platform suspended the account. Bloss is working out what happens next.                                    |
| **Being rebuilt**                      | A new account is being built in the same market with the same warmup.                                          |
| **Not taken on**                       | Bloss couldn't take the order on, so no account was built. Nothing else is owed.                               |
| **Something went wrong**               | The Bloss team is on it.                                                                                       |
| **Closed**                             | The account can't be recovered or rebuilt. Your other accounts aren't affected.                                |
| **Closed for good**                    | The account was closed, for example because it stayed paused past its resume date. It's read-only.             |

## If the platform suspends your account [#if-the-platform-suspends-your-account]

Posting stops while the platform reviews it, and posts that hadn't gone out go back to the account. You get **one free rebuild per account**: a new account in the same market, with the same warmup, under a new handle. Bloss doesn't start a replacement while a platform review is still open, because a second account during a review can make the outcome worse.

The new account keeps your plan, and your unused posts and balance move to it. Its plan charges again once it's live.

A ban caused by content that breaks the [content rules](/docs/creators/managed-accounts/content-rules), or by breaking the platform's terms, isn't covered. The free rebuild doesn't apply while an account is paused.

## Banners [#banners]

When something needs you, the account shows a banner at the top, for example:

- **Waiting for your check**: a post or the account needs your check before the deadline. Click **Check now**.
- **A post needs a new file**: a file couldn't be opened. Click **Fix it**.
- **Warming is running**: your first posts go out once warmup finishes.
- **Pauses on** a date: a pause is set for the end of the paid period. Click **Keep it running** to carry on.
- **Paused · Resume by** a date: the account is paused. Click **Resume**.
- **Paused · a payment didn't go through**: a plan payment failed. Click **Update card**, then **Resume**.
- **Confirm your payment**: your bank asked you to confirm the plan payment. Click **Open invoice**.
- **Add a card by** a date: the plan has no card to charge. Click **Add card**.
- **This account is on hold**, **… is reviewing this account**, **… has suspended this account**, **We are rebuilding this account**, or **This account is closed**: see the statuses above. An account that stayed paused past its resume date shows **This account is closed** with the date it closed.

## Related [#related]

- [Plan, posts & balance](/docs/creators/managed-accounts/posts-and-balance)
- [Managed accounts FAQ](/docs/creators/managed-accounts/faq)