# Support and claims (/docs/creators/tools/support-and-claims)

Send a message to a brand's team, and claim a creator profile the brand set up for you before you joined.

Use your brand portal to message a brand's team and to claim a creator profile the brand set up for you before you joined.

## Contact the brand [#contact-the-brand]

Questions about pay, a missing video or locked details go to the brand you create for. Go to <UiPath>Creator Portal › Contact Support</UiPath>.

<OpenInBloss to="creator/contact">Open Contact Support</OpenInBloss>

1. Under **Send a Message**, enter a **Subject** and your **Message**. Include links to any videos you're asking about.
2. Click **Send Message**.

Your message goes to the brand's admins, not to Bloss. Your past messages are listed under **Your Messages** with their status:

| Status          | What it means                                              |
| --------------- | ---------------------------------------------------------- |
| **Open**        | Sent, not picked up yet.                                   |
| **In Progress** | The brand is looking into it.                              |
| **Resolved**    | The brand has dealt with it.                               |
| **Closed**      | The brand is done with it, whether or not it needed a fix. |

<Screenshot name="creators/contact-support" alt={"Send a Message form and Your Messages list with one Open ticket"} />

<Callout title="Replies">

  This page shows each message's status, but not the brand's written reply.
  Watch for the status to change, and keep an eye on the channels the brand
  normally uses to reach you.

</Callout>

## Claim a profile the brand set up for you [#claim-a-profile-the-brand-set-up-for-you]

Brands sometimes add creators before they have a Bloss account, for example to start tracking their videos. If the brand did that for you, you can **claim** that profile and take over its history.

Go to <UiPath>Creator Portal › Claim Account</UiPath>. You'll see any unclaimed profiles in this brand, with their name, email and socials.

<Steps>
<Step>

### Find your profile [#find-your-profile]

Find the card with your name and socials, then click **Claim This Profile**.

</Step>
<Step>

### Confirm [#confirm]

Read the warning, then click **Yes, claim this profile**.

</Step>
<Step>

### Wait for the brand to review it [#wait-for-the-brand-to-review-it]

The card shows **Pending**. A brand admin checks that the profile is yours and accepts or rejects the request.

</Step>
</Steps>

<Callout type="warn" title="Claiming replaces your current membership">

  When the brand accepts, the claimed profile **replaces** your current
  membership in this brand. Your original creator profile in this brand is
  deleted, including its videos, sets and payout history. This can't be undone.
  Only claim a profile that's really yours.

</Callout>

You can only have one pending claim at a time. If a claim is rejected, you can submit it again. If there's nothing to claim, you'll see **No unclaimed profiles**.

Looking to claim a public marketplace profile instead? See [Claiming an unclaimed profile](/docs/creators/marketplace/claiming-a-profile).

## Related [#related]

- [Troubleshooting](/docs/creators/troubleshooting)
- [Claiming an unclaimed profile](/docs/creators/marketplace/claiming-a-profile)