Troubleshooting
Fixes for the most common brand admin problems, from videos that don't sync to payouts that look wrong and a brand that shows as inactive.
Brand admins
Start with the problem you're seeing. Each answer lists the usual causes in the order worth checking, with a link to the page that covers the fix.
Videos and sets
Payouts
Access and visibility
Still stuck?
Check the FAQ, or email Bloss support at support@bloss.app with the brand name, the creator or cycle involved, and what you expected to see.
Last reviewed Oct 13, 2026